1) Shipping & Delivery

Delivery Time (Cairo, Giza & Alexandria): 1-2 working days
Delivery Time (Other Governorates): 2–4 working days
Order Processing Time: Within 24 hours (working days only)
Shipping Fees: Calculated at checkout based on location
Order Tracking: Tracking details are provided once the order is shipped

2) Returns & Exchanges

Return Period: Within 14 days of delivery
Return Condition: Product must be unused, not installed, and in original packaging with all accessories
Non-Returnable Items: Installed, used, damaged due to misuse, clearance or special-order products
Defective or Wrong Items: Eligible for replacement or full refund, including shipping
Return Shipping Fees:

• Customer pays if the reason is a change of mind
• Plugy EV covers if the product is defective or incorrect

Refund Process: Processed within 3–7 working days after inspection
Refund Method: Same payment method or bank transfer

⚠ Important Notice

Installation Requirement: Must be installed by a qualified electrician or certified technician
Warranty Condition: Warranty is void if installed incorrectly or used improperly